Frequently Asked Questions
Everything you need to know about your Threads by Specialty Design Company experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
Do you offer returns or exchanges?
Yes, we accept returns and exchanges on unworn, unwashed items with tags attached within 30 days of purchase. Please visit our Returns Portal to start your request.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
At Threads by Specialty Design Company, we prioritize quality and integrity. We partner with manufacturers who adhere to strict fair labor practices and sustainable production standards.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders quickly, we can only accommodate changes or cancellations within 1 hour of order placement. Please contact our support team immediately for assistance.